Terms and Conditions

• Senco Gold Ltd. (“Company”) will acknowledge computer generated invoice only.
• For any further support related to invoice or any further information, customer may request company representative in writing or email at customercare@sennes.in.
• Company reserves the right to modify, alter any term and condition as per the discretion of the company and prevailing rules of Government of India.

Return Eligibility:

• Items must be returned within 14 days from the date of delivery.
• The product must be in its original condition, unused, and with all original tags intact.

Return Process:

1. Initiate Return:
• To initiate a return, please write an email to our customer care team at customercare@sennes.in.
• Your email should include your order ID and the reason for the return.
2. Product Pickup:
• Once your return request is processed, we will arrange for the product to be picked up from your location.
3. Inspection and Refund:
• After we receive the returned product at our facility, it will be inspected for any damages or signs of mishandling.
• Upon successful inspection, we will initiate your refund within 15 business days.
• The refund will be processed to the original payment method used for the purchase.

Note:

• Refunds are only issued for products that are returned in their original condition with all tags intact.
• Any products that show signs of use, damage, or missing tags may not qualify for a refund.

We offer cancellation upon request. To cancel your order, please reach out to us at 18001030017 or email us at customercare@sennes.in.

Before Shipment:

• Upon receiving your cancellation request before the order has been shipped, we will cancel the order from our end.
• A refund will be initiated to the original payment source within 10-15 business days.

After Shipment:

• If you wish to cancel your order after it has been shipped, please do not accept the delivery when it arrives.
• Reject the acceptance of the product at the time of delivery.
• Once we receive the returned product at our facility, we will initiate the refund process.
• The refund will be processed to the original payment source within 10-15 business days from the time we receive the product.

Your order will be shipped with full insurance coverage. We encourage all customers to carefully inspect their package for any signs of damage or tampering before accepting it or signing for receipt.

All orders are fully insured until they reach you.

All returns are fully insured until they are received back at our facility.

We believe in customer satisfaction. The customer shall be entitled to avail free repairs or fitting replacements up to six months since the date of invoice. After six months, all such repairs and fitting replacements will be chargeable. For availing such repairs and fitting replacements, the customer must bring along the original invoice.

If any part of this T&C is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of this T&C, which will continue to be valid and enforceable to the fullest extent permitted by law.

The company reserves right to modify, alter, any terms and condition as per the discretion of the company and prevailing rules of the government.

This terms and conditions shall be governed by the Law of India and All disputes, with respect to the products and services offered in this connection, are subject to Kolkata jurisdiction.

Jewellery means the jewellery that is predesigned, or jewellery set with gold/silver/platinum and lab grown diamonds that are available for sale on our website/ retail stores. Please note that all Jewellery is sold on “as is” basis.
Mounts are defined as designs that hold a diamond(s) in place, which may or may not have diamonds. Members can select Mounts and diamonds separately to create customized Jewellery.
Loose Diamonds are individual diamonds that can be bought without being set on Mounts.
Company means Senco Gold Limited a company incorporated under the Companies Act, 1956 and having its registered office at Diamond Prestige 10th Floor, 41A AJC Bose Road, Kolkata 700 017.
Brand means ‘SENNES’ and all other brands and sub-brands, trade or service marks or names logos and designs and any other intellectual property rights, registered or unregistered.

• Prices are rounded off to the nearest Indian rupee.
• For any further support related to invoice or any further information, customer may request company representative in writing or email at customercare@sennes.in
• For purchase or payment/ exchange on a single day for (Rupees Two Lacs) Rs. 2 Lacs and above, the customer would be required to share a copy of their PAN card with self-attestation.
• Company reserves the right to modify, alter any term and condition as per the discretion of the company and/or pursuant to any change in the prevailing rules of Government of India.

Return Eligibility:

• Items must be returned within 15 days from the date of delivery.
• The product must be in its original condition, unused, and with all original tags intact.

Return Process:

1. Initiate Return:
• To initiate a return, please write an email to our customer care team at customercare@sennes.in customercare@sennes.in.
• Your email should include your order ID and the reason for the return.
2. Product Pickup:
• Once your return request is processed, we will arrange for the product to be picked up from your location.
3. Inspection and Refund:
• After we receive the returned product at our facility, it will be inspected for any damages or signs of mishandling.
• Upon successful inspection, we will initiate your refund within 15 business days.
• The refund will be processed to the original payment method used for the purchase.

Note:

• Refunds are only issued for products that are returned in their original condition with all tags intact.
• Any products that show signs of use, damage, or missing tags may not qualify for a refund.

We offer cancellation upon request. To cancel your order, please reach out to us at 18001030017 or email us at customercare@sennes.in.

Before Shipment:

• Upon receiving your cancellation request before the order has been shipped, we will cancel the order from our end.
• A refund will be initiated to the original payment source within 10-15 business days.

After Shipment:

• If you wish to cancel your order after it has been shipped, please do not accept the delivery when it arrives.
• Reject the acceptance of the product at the time of delivery.
• Once we receive the returned product at our facility, we will initiate the refund process.
• The refund will be processed to the original payment source within 10-15 business days from the time we receive the product.

Your order will be shipped with full insurance coverage. We encourage all customers to carefully inspect their package for any signs of damage or tampering before accepting it or signing for receipt.

All orders are fully insured until they reach you.

All returns are fully insured until they are received back at our facility.

All jewellery sold by the Company is hallmarked and certified as per applicable rules. The charges for the same are included in the hallmarking charges component of the jewellery as shown in the invoice. Customers can get the purity of the hallmarked jewellery verified from any of the BIS recognized Assaying & Hallmarking centres. The list of BIS recognized Assaying and Hallmarking centres along with address and contact details is available on the website: www.bis.gov.in

If any part of this T&C is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of this T&C, which will continue to be valid and enforceable to the fullest extent permitted by law.

The company reserves right to modify, alter, any terms and condition as per the discretion of the company and prevailing rules of the government.

This terms and conditions shall be governed by the Law of India and All disputes, with respect to the products and services offered in this connection, are subject to Kolkata jurisdiction.