Care Instructions

After Sale Services

Leather Bags

SENNES leather bags exudes everlasting elegance and hence we provide life-time services on our precious products. Our outlets offer a range of services dedicated to preserve their timeless allure and functionality. In case you have any query about our services, we encourage you to contact our Customer Service team or visit one of our SENNES outlets.

  • Leather Cleaning and Restoration- This service is readily available in all our outlets and involves nourishing and polishing leather items using professional care products. Additional treatments can be provided at a SENNES service centre as required. Our experts at SENNES outlets can offer guidance on necessary services.
  • Fittings Replacement- Missing components may be replaced and broken parts repaired or reconstructed to revive the allure of your SENNES bags and accessories. Our experts in SENNES Outlets will assist you in evaluating the necessary service. All fittings replacement shall be done at SENNES service centres.
  • In case there are no SENNES outlet in your vicinity, you may raise a repair request with our Customer Care team for further assistance & guidance.

    Lab-Grown Diamond Jewelleries

  • Cleaning and Polishing Services- We advise bringing your jewels to a SENNES outlet annually for thorough inspection and restoration to their pristine state. After meticulously assessing the jewel's condition, our experts may recommend simple cleaning, ultrasonic cleaning, or polishing to eliminate surface scratches and maintain its lustre and durability. For white gold jewels, the polishing service includes rhodium plating, if applicable, to enhance the metal's brilliance. Each service undergoes a professional quality inspection to ensure secure stone settings and proper functioning of functional parts like clasps and safety locks.
  • Re-sizing Service- Available for bracelets, necklaces, chains, or rings, this service involves adjusting the size of the item while preserving its aesthetic, comfort, and quality. Certain jewels with unique designs may have limitations on resizing. For advice and resizing specifications for each model, please consult our SENNES Outlets.
  • Repair Service- Your SENNES jewel is a precious creation. Proper care in its use and handling will preserve its brilliance over time. If your jewel sustains any impact or damage, or if you notice any signs of wear & tear, we advise refraining from wearing it until it's examined by an expert at one of our SENNES Outlets. Our specialists will meticulously inspect the stone settings, clasp functionality, and overall aesthetic details of your jewel. Any missing components will be replaced, and any broken parts will be carefully repaired or reconstructed to restore the beauty of your SENNES jewel. Once the required service has been assessed, you will receive a quotation. Upon your approval, the service will be promptly carried out.
  • In case there are no SENNES outlet in your vicinity, you may raise a repair request with our Customer Care team for further assistance & guidance.